Privacy policy

Effective Date: July 14, 2026

Kermit B Schulz & Sons, Inc. ("Company," "we," "our," or "us") respects your privacy

and is committed to protecting the personal information you share with us. This Privacy

Policy explains what information we collect, how we use it, how we protect it, and your

choices regarding communications from our company.


1. Information We Collect

We may collect personal information when you request service, schedule an

appointment, enroll in a maintenance program, communicate with us, or use our

website.


Information may include:

  • Name
  • Mailing address
  • Service address
  • Email address
  • Mobile and telephone numbers
  • Service history
  • Appointment information
  • Communication preferences
  • SMS messaging information
  • Recorded voice communication preferences
  • Customer feedback and reviews

We do not collect or store payment card information through our website. Payment

information is processed separately through our approved payment providers.


2. How We Use Your Information

Your information is used only to operate our business and provide requested services.


Examples include:

  • Scheduling appointments
  • Dispatching technicians
  • Confirming appointments
  • Sending appointment reminders
  • Notifying you when your technician is on the way
  • Providing service updates
  • Responding to customer service requests
  • Sending invoices and service documentation
  • Requesting customer satisfaction feedback
  • Requesting online reviews
  • Scheduling preventive maintenance visits
  • Informing customers of new services, seasonal offerings, maintenance programs, or
  • other service-related announcements
  • Improving our customer experience


3. SMS Communications

If you provide your mobile number and consent to receive text messages, you may

receive SMS messages including:

  • Appointment confirmations
  • Appointment reminders
  • Technician dispatch notifications
  • Schedule updates
  • Service notifications
  • Customer satisfaction surveys
  • Review requests


Message frequency varies based on your relationship with our company.


Message and data rates may apply.


Reply STOP at any time to opt out.

Reply HELP for assistance.


4. Recorded Voice Communications

Customers enrolled in preventive maintenance programs or who request ongoing

communications may receive prerecorded or automated voice messages regarding:

  • Preventive maintenance scheduling reminders
  • Seasonal maintenance reminders
  • Appointment reminders
  • Company service announcements
  • New service offerings
  • Important customer notifications


You may opt out of recorded voice communications by contacting our office.


5. Email Communications

We may send emails including:

  • Appointment confirmations
  • Service documentation
  • Invoices
  • Customer surveys
  • Review invitations
  • Communication preference updates
  • Company announcements


You may unsubscribe from promotional emails by using the unsubscribe link contained

within those emails. Transactional emails related to scheduled services may continue

as necessary.


6. Information Sharing

We respect your privacy.


We do not sell, rent, trade, or share your personal information, mobile phone number,

or SMS consent information with third parties, affiliates, or partners for marketing or

promotional purposes.


Mobile opt-in data and consent will never be sold or shared.

Information may only be shared when necessary with trusted service providers that assist us in operating our business, including:

  • SMS delivery providers
  • Email delivery providers
  • Scheduling software
  • Customer communication platforms
  • Payment processors
  • Technology providers


These providers are contractually prohibited from using your information for their own

marketing purposes.


Information may also be disclosed when required by law.


7. Data Security

We implement administrative, technical, and physical safeguards designed to protect

customer information against unauthorized access, disclosure, alteration, or

destruction.

Only authorized personnel have access to customer information.


8. Your Communication Choices

You may:

  • Reply STOP to opt out of SMS
  • Request removal from recorded voice communications
  • Unsubscribe from promotional emails
  • Update your communication preferences
  • Request corrections to your information
  • Request information regarding data we maintain


9. Children's Privacy

Our services are intended for adults responsible for residential or commercial property.

We do not knowingly collect information from children under the age of 13.


10. Policy Updates

This Privacy Policy may be updated periodically.

Updated versions will be posted on this website with the revised effective date.